Privacy Policy

Effective Date: 5/14/26

By using this website, you acknowledge and agree to the terms outlined in this Privacy Policy.

Overview

MDI Management respects your privacy and is committed to protecting the personal information you provide through our websites, resident portals, applications, and online services. This Privacy Policy explains how we collect, use, store, and protect your information.

Our goal is to maintain transparency, protect your data responsibly, and ensure compliance with applicable privacy and communication laws.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Mailing address
• Employment and income information
• Rental history
• Payment information
• Identification and screening information
• Information submitted through applications, guest cards, contact forms, surveys, resident portals, or communications with our team

We may also collect technical information including:

• IP address
• Browser and device information
• Website activity and usage data
• Cookies and tracking data

How Information Is Used

Information collected may be used for:

• Processing rental applications
• Resident and prospect communication
• Lease administration and property management services
• Identity verification and screening services
• Payment processing and collections
• Maintenance requests and resident support
• Marketing and advertising performance tracking
• Improving website functionality and customer experience
• Legal and regulatory compliance
• Internal reporting, analytics, and operational improvements

Entrata and Third-Party Platforms

Certain resident portal services, online applications, payments, communications, maintenance requests, account management features, and automated workflows may be provided through Entrata or other third-party property management platforms and service providers.

These providers may process or store information on our behalf in connection with services offered to residents, applicants, prospects, and website users.

AI and Automated Communications

MDI Management may utilize automated systems, artificial intelligence tools, chat features, automated texting systems, and workflow automation technologies to assist with resident communication, leasing inquiries, maintenance coordination, follow-up communication, scheduling, and customer service.

Automated systems are intended to improve response times, communication consistency, and customer experience. Users may still request communication with a live team member when needed.

SMS Communications and Consent

By providing your phone number through our website, applications, guest cards, portals, or communication systems, you consent to receive calls and text messages from MDI Management regarding leasing, applications, appointments, maintenance, account updates, resident communications, and related services.

Message frequency may vary. Standard message and data rates may apply depending on your carrier.

Consent to receive SMS communications is not required as a condition of renting or purchasing services.

You may opt out of SMS communications at any time by replying STOP to any text message or by contacting our office directly.

Cookies and Tracking Technologies

Our websites may use cookies, tracking pixels, analytics tools, and similar technologies to:

• Improve website performance
• Track advertising effectiveness
• Understand visitor interactions
• Enhance user experience
• Support marketing and analytics efforts

Users may adjust browser settings to limit cookie usage; however, some website features may not function properly.

Payment Processing

Online payments may be processed through secure third-party payment processors. MDI Management does not store full credit card information directly on its website servers.

Third-party payment providers are responsible for maintaining appropriate payment security and PCI compliance standards.

Sharing of Information

We may share information with trusted third-party vendors and service providers as necessary to operate our business and provide services, including:

• Property management software providers
• Screening and verification providers
• Payment processors
• Maintenance and vendor service providers
• Marketing and communication platforms
• Legal or regulatory authorities when required by law

We do not sell personal information to third parties.

Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

You may request to:

• Access personal information we have collected
• Correct inaccurate information
• Request deletion of certain personal information
• Opt out of marketing communications

Requests may be submitted by contacting us using the information listed below.

Data Security

We take reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no online system or electronic transmission can be guaranteed to be completely secure.

Third-Party Links

Our websites and portals may contain links to third-party websites or services. MDI Management is not responsible for the content, policies, or privacy practices of third-party websites.

Children’s Privacy

Our services and websites are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

MDI Management reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our websites with revised effective dates.

Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

MDI Management
[email protected]
Salem, Oregon